All of our products are unconditionally guaranteed. If, for any reason, you find an item less than satisfactory…displeasing in any way, simply return it to us. We'll rush you a replacement or a refund check, whichever you prefer. Shipping and handling fees are not refundable. We want you to be absolutely delighted with each and every product you order from us.
1. If you have any questions or require assistance from a customer service representative, please call 1-800-777-0327, 7:00am to 4:30pm Pacific Time, Monday through Friday, or email us by clicking here.
2. Some damaged products can be discarded without returning. Call Customer Service for information.
3. Complete the form on the back of your packing slip, indicating the reason for return and the desired action—replace, refund, or exchange—for each item returned.
4. Enclose the packing slip in the package with the merchandise you are returning.
5. Write your return address in the upper left corner and mail by regular UPS or Parcel Post to:
Customer Returns 19465 Brennan Ave. Perris, CA 92599
We will process your return promptly upon receipt in our warehouse; however, transit time can add a delay from when you ship your package to when the refund is processed. All refunds for returned items will be issued in the same manner in which you purchased the order. Refund checks are sent via first class mail. Should there be any delay in the mail, please be advised that we cannot reissue a refund check until 30 days after the issue date. In addition, banks often take one to two billing periods before refunds appear on your credit card statement.
You are welcome to exchange any item that has been purchased from us. The exchange may be for another style, color, or size of the same item or for an entirely different item that we currently sell. If the total cost of any new items is more than the price of the original item, the exchange will be made by either providing your credit card information or sending a personal check with your returned merchandise.