Information That We Collect
Our web server automatically collects non-personal information about how users navigate through our website. This statistical information is in aggregate form and does not include individual names or personal data, so it does not identify you or any other visitor to the site. We gather this statistical information in order to update and improve our site so that we can provide a quality experience to each of our visitors. This information, often referred to as "clickstream data," assists in tracking general online traffic and usage, administering the site, analyzing trends, and monitoring site performance.
We contract with one or more online partners to help manage and optimize our internet business. Among these, we currently engage the services of a marketing company to help us measure the effectiveness of our site, and how visitors and customers use our site. This includes the deployment of web beacons and cookies provided by the marketing company for our site. Your navigation and use of our site constitutes your permission for the use of such tools and the related gathering of non-personal information.
Personal Information That You Provide
Personal information is anything that can be used to identify you as an individual. The types of personal information that we collect include your name, street and/or mailing address, telephone numbers, and email addresses. In addition, we also collect and may retain records of information that is connected with the above-mentioned forms of personal information. These additional records may include the content of any messages sent online to Customer Service, order transactions and history, customer buying preferences, and credit card information. Your personal information is collected when you place an order, use any of the webforms on this website, or contact Customer Service.
Our website is intended primarily as a source of information for our visitors and as a means of offering better customer service. Therefore, you may visit any of our web pages without telling us who you are or revealing any personal information about yourself. The only personally identifiable information that we collect is that which you knowingly and voluntarily supply us through our webforms or via email contact.
How We Safeguard Your Information
The security of your personal information is important to us, and we take precautions to prevent unauthorized access to that information. All of the personal information that we collect online resides on a secure server behind a firewall, which is intended to prevent external access to our database. In addition, the secure server is designed to be accessible only to authorized computers within our business.
While we do take the necessary precautions to protect the information which we maintain in our databases, we cannot guarantee that communications—either from you to us or us to you—will be free from unwarranted interference by third parties. Due to the inherently open nature of the internet, there are always risks when information is transmitted electronically. If you feel that the information you wish to communicate is sensitive or confidential, you can always call or write to us.
How We May Share Your Information
Customarily, we share your personal information with companies affiliated with Aldens for customer service or marketing purposes. We will at times share your name and address with non-affiliated companies whose products and services may be of interest to you, but we will not share your email address without your prior consent. Your telephone number is used for order service and customer service concerns and will not be shared with non-affiliated companies. Likewise, your credit card information is used for order processing and customer support and will not be shared with non-affiliated companies. However, please note that we will share some information with financial institutions for the purposes of credit card processing or merchant account activity. In addition, we may make non-personal information available in aggregate form either to Aldens affiliates or to other non-affiliated companies.
We also advise you to be aware that we may disclose personally identifiable information if required to do so by law, regulation, rule, order, governmental request, or in the good-faith belief that disclosure is otherwise advisable. We will fully cooperate with law enforcement and other governmental agencies to identify those individuals who participate in fraudulent or illegal activities.
How to Make Changes to Your Personal Information
If you would like to make any changes to the name or address that is on our mailing list, you can contact Customer Service with your request by one of the following methods:
Please note that static records such as paper files, electronic transaction files, and other records not designed to be updated cannot be changed.
Your Choices About How We Use Your Information
When you request a catalog or place an order, your name and address is added to our mailing list. You can request to be removed from our mailing list at any time. No reason is required, but we would appreciate one. To stop receiving mailings, send your written request with your name and address exactly as it appears on your catalog to the address below. We will make every effort to implement any choice you make as soon as possible, but please note that it can take 6-8 weeks for any mailing changes to be completely effective. If you continue to receive mailings after requesting that we remove you from our list, it may be due to a slight variation in the address we processed. Just send in your request with the version on the mailing you received, and we will process accordingly.
700 Morgan Street
Perris, CA 92599-4000
We often make customer names and addresses from our mailing list available to firms whose products and services may be of interest to you. If you would prefer not to receive these mailings, just let us know. You can always send us a written request that we not share your name and address with any other companies.
Within Aldens and its affiliates, we may use your phone number to contact you regarding your order or to resolve customer service issues. However, if you would prefer that we never call you for any reason, you can request that we add your number to our "do not call" list. This request can be submitted in any of the following ways:
Call Customer Service at 1-800-777-0327.
When placing an order by phone, inform the Telephone Order Representative of your desire to be added to our "do not call" list.
Any time outside our normal business hours, leave a voice mail message on our Order line.
Send your request to Aldens, 700 Morgan Street, Perris, CA 92599-4000
For every request, we need to know your name and the telephone number that is to be added, altered, or deleted from the list in order for us to be able to implement the change.
Once the list is updated with your number, our phone system will be prevented from making any outgoing calls to that number. However, because your number is essentially blocked, we will not have the ability to make one-time exceptions while keeping you on the "do not call" list. If you would like us to call you for any reason, you will need to submit a request to be removed from our "do not call" list. This can be done in the same manner described above.
We may send you promotional emails from Aldens and its affiliates unless you specify that you do not want to receive such emails. You may always opt-out of receiving these emails by doing any of the following:
Every promotional email you receive will have instructions on how to stop receiving promotional emails from us.
Contact Customer Service and inform us of your wish to stop receiving promotional emails.
We do reserve the right to use an email address that you provide as a means of contacting you in reference to any customer service issues regarding Aldens and its affiliated companies—even if you opt-out of receiving other email communication from us.
We will not make your email address available to companies other than Aldens and its affiliates without prior authorization from you.
Merger or Sale of Our Company
Notwithstanding our day-to-day privacy policies as described above, in the event that Aldens and/or its affiliated companies is acquired or merges with another company, or sells its business assets, we reserve the right to transfer our databases of personal information in connection with such a transaction.
This site is not directed at children under the age of 13, and we do not knowingly sell our products to, or collect any personal information from, children under the age of 13. Aldens does not offer products for purchase by children, and all children's products that we sell are for purchase by adults only. We strongly encourage parents to play an active role in their children's online activity.
Questions or Concerns